1. Does HP have an environmental, health & safety policy?
| Yes. HP is committed to providing products and services that are environmentally sound throughout their lifecycles, conducting our operations in an environmentally responsible manner, and creating health and safety practices and work environments that enable HP employees to work injury-free. See HP's Environmental, Health & Safety Policy for more information. |
2. How does HP reduce the environmental impact of its business activities?
| HP designs products that are safe to use and environmentally sound. HP has a company-wide design for the environment program that provides guidelines to reduce the environmental impact of our products. HP also conducts operations to minimize the environmental impact by reducing manufacturing waste, eliminating or reducing hazardous chemicals, and conserving resources such as energy and water. For more details, see HP's Global Citizenship Report. |
3. Does HP report on its environmental performance?
In addition to any reports required by law, HP tracks several environmental performance indicators of its operations, suppliers and products. These are summarized in HP's Global Citizenship Report.
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4. Does HP set goals and targets for its operations?
| Yes. HP sets goals and reports performance results for the significant environmental aspects of its operations. See Operational Management for more information. |
5. What is ISO 14001?
| ISO 14001 is a voluntary international standard that defines the elements of an environmental management system (EMS) needed for an organization to effectively manage its impact on the environment. The ISO 14001 standard aims to integrate the EMS into business management practices, and was established in 1996 by the International Organization for Standardization (ISO) in cooperation with industry, governments and non-governmental organizations. |
6. What is HP's position on Environmental Management Systems like ISO 14001?
| HP is one of the first global businesses to achieve companywide certification of its worldwide manufacturing operations to ISO 14001. This certification validates that HP policies, procedures and organization for managing the environmental aspects of our manufacturing operations around the world conforms to the requirements of ISO 14001. See Environmental Management System for more information. |
7. Does HP use ozone depleting substances?
| HP has eliminated all manufacturing process uses of chlorofluorocarbons (CFCs), HBFCs, halons, 1,1,1 trichloroethane (TCA), carbon tetrachloride and methyl bromide, and we require suppliers to avoid using these chemicals in manufacturing processes. Some ozone-depleting substances (ODS) are used in air-conditioning systems and halon fire extinguishers, but HP is in the process of replacing these chemicals with safer substitutes.
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8. Is HP doing anything to address climate change?
Yes. HP is actively working to address climate change by improving the efficiency of its operation and products.
Climate change is an issue of global concern requiring collaboration between companies, governments and citizens. HP measures our climate impact and we have numerous strategies to reduce that impact.
HP participates in several local and global organizations that promote policies and programs addressing climate change. We report our emissions annually through the World Economic Forum’s Global Greenhouse Gas Registry.
You can find more information on the Climate Change page
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9. Can you describe HP's social and environmental responsibility program for the supply chain?
As HP has outsourced more of our production, we have worked to develop, monitor and guide our product material suppliers' practices to be consistent with HP's social and environmental goals. After extensive benchmarking of the technology sector as well as other industry sectors, HP established a four-part program consisting of a policy, standards and expectations, compliance monitoring and reporting processes.
For more information see HP's Supply Chain Program.
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10. What are HP's social and environmental expectations for suppliers?
To ensure that we minimize the social and environmental impact of our worldwide supply chain practices, we have:
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- implemented the use of a Supply Chain Social and Environmental Policy
- adopted the use of the new Electronic Industry Code of Conduct, which formalizes HP's supplier labor, human rights, health, safety, environmental and ethical expectations
- reemphasized HP's requirement for conformance with the product content restrictions covered in HP's General Specification for the Environment (GSE)
- strengthened our supplier contract and purchasing agreements to reflect our new expectations
- communicated our SER conformance monitoring process
- began auditing of our supplier's facilities
- developed requirements for supplier performance reporting and corrective actions for nonconformance
- expanded performance results of supply chain SER conformance in HP's annual Global Citizenship Report
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In selecting and retaining qualified suppliers, HP will show preference to suppliers that meet or exceed our expectations. For more information see Supply Chain Standards.
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11. How are the supplier social and environmental guidelines enforced?
HP's supplier labor, occupational health & safety and environmental guidelines are a formal part of HP's procurement policy. HP evaluates and drives supplier performance through the use of contract language in the Purchase Order Terms & Conditions and Product Purchase Agreements. In addition, we request that each product material supplier sign a Supplier Social and Environmental Responsibility Agreement; adhere to the Electronic Industry Code of Conduct and the General Specification for the Environment (GSE); complete supplier questionnaires covering human rights/labor, health and safety, environment, and ethics practices; participate in a formal supplier review process (including onsite SER audits), and report to HP on an annual basis. Besides giving preference to suppliers that are proactively addressing their social and environmental impacts, we are dedicated to investigating questionable practices and taking corrective actions when necessary and appropriate.
For more information see Supply Chain Conformance.
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12. Does HP report on its supply chain social and environmental performance?
Yes. The program was implemented in November 2002 and the progress, results and goals are reported annually as part of HP's Global Citizenship Report. Detailed results of the program are included in supply chain results.
Additional Frequently Asked Questions for suppliers about HP's supply chain social and environmental program are available at: Supply Chain FAQ's
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13. Does HP have a product stewardship program?
Yes. HP has an extensive product stewardship program. HP has taken aggressive steps to promote environmentally sound product design. For more information see the Design for the Environment Program.
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14. How do I get Material Safety Data Sheets (MSDS)?
15. How do I get environmental information (Data Sheet) for a specific product?
16. Are HP products ENERGY STAR® qualified?
Almost 1000 HP products are ENERGY STAR® qualified. Over 94% of eligible personal system products and 98.5% of eligible printing and imaging products meet ENERGY STAR criteria.You can access the ENERGY STAR® qualified products list on the Eco-label page.
ENERGY STARr® is a voluntary energy efficiency program sponsored by the U.S. Environmental Protection Agency.
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17. How should I dispose of the batteries in my portable computer?
| When discarding a battery pack, contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries. |
18. Do HP printers have any chemical emissions?
All HP Inkjet and LaserJet printer platforms are tested during the development process to determine airborne emissions. The concentrations of ozone, volatile organic compounds and particles anticipated to be generated under expected conditions of use are consistently below worldwide occupational health standards, as well as stringent indoor air quality guidelines. Many of HP's printers have been qualified as "low-emitting" products under the German Blue Angel and US GREENGUARD ecolabel programs.
As a good practice in maintaining a comfortable work environment, printer systems should be installed in well-ventilated areas. In addition, it is important to select media (papers), toners and inks that have been characterized and are recommended for use with the system (refer to your user's manual).
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19. Does HP products contain CFCs (chlorofluorocarbons)?
| No. HP's manufacturing processes, our supplier's manufacturing processes and HP products are CFC-free. |
20. Is HP working on eliminating lead from its products?
| HP is committed to compliance with all applicable laws and regulations, including the restriction of hazardous substances in electronic products. The European Union Restriction of Hazardous Substances (RoHS) Directive specifies that an electronic product or component may not contain lead, except as specifically provided in the directive. HP will be in compliance with the European requirements for lead, mercury, cadmium, and other restricted chemicals prior to the July 1, 2006 implementation date. To learn more, read HP's Lead Position Statement (PDF file) |
21. Where can I get Working in Comfort information about HP products?
22. Does HP provide a product recycling service?
| Yes. HP has recycling programs for printer supplies and computer hardware. For more information go to the Product Recycling section. |
23. What types of computer equipment does HP take back?
HP's computer product take-back service accepts any HP or non-HP brands of personal/office computer equipment or peripherals. This includes printers, scanners, fax machines, personal computers, desktop servers, monitors, handheld devices, etc. This includes the associated external components such as cables, mice, keyboards, etc. Larger computer equipment is also accepted using a custom order process.
HP only accepts computer equipment. We do not accept other types of consumer electronic equipment such as VCRs, DVDs, televisions, etc. HP also does not accept monitors with broken glass.
More information on computer hardware recycling can be found on the Product Recycling page.
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24. How do I return my LaserJet toner or inkjet cartridge?
| First check inside the cartridge boxes for return materials. If you do not have return materials, go to Product Recycling page and select your country under Recycle HP inkjet or LaserJet cartridges. HP will provide shipping materials and pay for shipping charges. HP is only able to recycle HP original print cartridges. Our recycling processes have been designed for empty original HP print cartridges and are not equipped to handle other manufactured cartridges. |
25. Can I return non-HP Inkjet cartridges?
| No. HP's unique recycling process is very sensitive to material contamination and we cannot take back and recycle cartridges from other manufacturers. |
26. Are there any products that HP does not accept in the inkjet cartridge recycling program?
The HP recycling program does not accept print cartridges from manufacturers other than HP. We also do not accept cartridges that have been refilled or remanufactured.
At this time,
Inkjet exceptions:
It is our desire to recycle 100 percent of our cartridge components, but the unique materials in the cardboard bodies of HP print cartridges from the HP Designjet 2000CP, 2500CP, 3000CP, and 3500CP series printers make recycling unavailable with current technology. We are, however, able to take back the black plastic printhead attached to the hose. To return these printheads, please visit our website at www.hp.com/recycle to obtain a pre-addressed, postage-paid envelope or bulk box.
Note: The HP Planet Partners(TM) printing supplies return and recycling program is unavailable for the following products:
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- C1806AHP Designjet CP black ink system
- C1807AHP Designjet CP cyan ink system
- C1808AHP Designjet CP magenta ink system
- C1809AHP Designjet CP yellow ink system
- C1892AHP Designjet CP black UV ink system
- C1893AHP Designjet CP cyan UV ink system
- C1894AHP Designjet CP magenta UV ink system
- C1895AHP Designjet CP yellow UV ink system
- C6119AHP specialty printing bulk ink system
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HP LaserJet exceptions:
HP does not currently have a recycling program for HP Color LaserJet toner bottles with the following part numbers: C3102A, C3103A, C3104A, C3105A.
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27. Is HP in compliance with the current UK waste management regulations?
| Yes, HP is registered as a Waste Broker under the Environmental Protection Act 1990 PartII Waste Management Licensing Regulations 1994. |
28. Are HP obligated to submit an annual packaging waste report to the UK Environment Agency?
| Yes, HP are obliged to recover and recycle waste packaging to meet national targets under the current Producer Responsibility Obligations (packaging waste) Regulations 1997. |
29. What is the WEEE directive?
| The WEEE directive is a producer responsibility law which requires producers like HP to take-back and recycle their end of life products. Its primary objectives are to reduce the amount of waste electronics going to landfill and encourage producers to create less waste through their products in the first place. |
30. How will HP comply with the WEEE directive?
| It is difficult to say specifically how HP will comply with the WEEE directive as it has yet to be transposed into UK national law. The recent announcement from the DTI delays the enforcement of the directive until January 2006. This delay is important so that producers, retailers, recyclers, local authorities and central Government have more time to implement the directive in a workable and effective manner. HP will comply with the law as soon as the details are made clear and implemented. |
31. How will the WEEE directive affect HP's current take-back programmes?
| HP is not expecting to have to change its take-back programmes radically. The Planet Partners programme will continue with the same service offerings as it currently does. |
32. How will the WEEE directive impact me as an HP customer?
| It depends what sort of customer you are! If you are a business customer, HP will continue to offer its value-added take-back and recycling services as part of your contract. If you are home customer, then it is likely that you will be able to either return your product direct to HP or take it to your local authority civic amenity site for onward recycling by producers such as HP. As the requirements of the law become clearer, HP will be more specific in its offerings. |
33. What if I am a distributor or reseller of HP's products, how does WEEE affect me then?
| The WEEE directive is not very specific on the requirements and relationships between producers and distributors. There are specific requirements for retailers and these are clearly stated in the directive. The DTI is putting together a taskforce to discuss WEEE and B2B interactions. Producers such as HP will be represented on this taskforce. |
34. Won't the WEEE directive just push prices up?
| HP has campaigned hard on the WEEE directive across Europe to ensure that we will be able to compete on end-of-life costs in the same way that we compete on design, development, manufacturing and distribution costs. HP designs its product from the beginning with recyclability in mind. We believe that this will result in lower recycling costs at the end of our products' lives and this cost saving we will be able to pass onto our customers. |
35. How much recycling does HP do?
| HP has made a public statement that we intend to hit our target of half a billion kilos recycled by the end of 2007. This commitment marks an 'aggressive' ten-fold increase in HP's green targets from the 50 million kilos of electronic products HP has recycled through our Planet Partners return and recycling programme in 2003. HP's goal is specific to recycling, and does not include the millions of used products that it refurbishes, reuses, donates or resells. We will reach our new global recycling target by expanding the Planet Partners initiative, which operates in 30 countries, to more customers, and by creating more convenient ways for people to return and recycle used or unwanted electronic equipment. |
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