HP Care Pack services

HP Care Pack services for

HP Care Pack Information

next business day hardware support
Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware and selected multivendor equipment.  Includes remote problem diagnosis and support, next business day onsite response, coverage window options ranging from standard business hours to 24x7x365, and escalation management for specialized expertise.

4-hour same business day hardware support
Increase equipment availability and productivity with rapid-response onsite and remote support for your HP hardware and selected multivendor equipment.  Includes remote problem diagnosis and support, 4-hour onsite response, coverage window extended business hours (8:00 am - 9:00 pm, Monday –Friday), and escalation management for specialized expertise.

installation
Minimize disruption of your IT and business operations as your new HP hardware or software product is installed smoothly and efficiently. Includes pre-installation planning, installation of your product or technology by a highly trained service delivery specialist, post-installation testing and diagnostics, and orientation for your people.

maintenance kit replacement service
When it's time to replace the maintenance kit on your laser printer, enjoy the peace of mind that comes from knowing the job will be done right. An HP-trained technician replaces the kit, cleans your printer, and provides you with a checklist of performed actions. You are quickly back up-and-running with the print quality you expect from HP.