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Leading-edge remote technologies and tools monitor your environment’s stability, minimize downtime, enhance performance, and increase the return on your IT investments.
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reactive services
If a critical problem occurs, HP Services helps you address it quickly via accelerated recovery and restoration processes. You’re immediately connected with experienced support specialists for prompt troubleshooting and resolution. HP Services commits to resolve your hardware problems in 6 hours, although most problems are resolved even faster.
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Choose HP critical service when you need to:
- boost business productivity through increased server, storage, networking, and applications availability
- minimize business losses caused by IT downtime
- reduce risk and improve efficiency by proactively managing changes across your IT environment
- resolve complex problems quickly through direct access to HP Services expertise and hands-on assistance
- rapidly access single-source support from a team familiar with your business and technology infrastructure
- free your IT staff to focus on strategic business issues
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service highlights
- service level management
- assigned HP-certified customer support team
- real-time monitoring of your environment’s stability
- quarterly on-site support planning and activity review meetings
- two HP technical services engagements
- availability management
- site environmental survey
- availability checkup to assess your IT environment against your availability objectives
- hardware preventive maintenance
- enhanced inventory management
- configuration, change, and release management
- quarterly operating systems patch analysis and management
- quarterly firmware updates and micro-code recommendations
- remote monitoring, analysis, and management
- incident and problem management
- 24x7 coverage
- dedicated mission-critical phone number for problem resolution
- immediate connection to experts and intervention for critical hardware and software problems
- immediate dispatch of an engineer for critical hardware problems
- 6-hour hardware call-to-repair available 24x7
- accelerated escalation management
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printable version