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HP Care Pack services

Next day exchange hardware support
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HP Care Pack services

» Portfolio offerings

HP Care Pack services for

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» How to buy

a convenient, cost-effective alternative to onsite hardware repair


Replace failed hardware units quickly and conveniently with HP Services’ reliable next-day exchange service. This easy-to-use Care Pack extended warranty service gives you a cost-efficient alternative to onsite repair for HP branded products.

A permanent replacement unit is shipped overnight via premium airfreight to your location. Shipping charges - for both the returned and replacement products - are prepaid by HP. Replacement units are new or refurbished to like-new condition.

Next Day Exchange is particularly suitable for products that do not carry critical data, or in instances when your data can readily be restored from back-up devices.


Choose Next Day Exchange Hardware Support when you need to:

  • replace defective hardware the day after it goes down 
  • take advantage of convenient door-to-door pick-up and delivery
  • rapidly access over-the-phone problem diagnosis and technical support
  • find a cost-saving alternative to onsite hardware support

service highlights

» How to buy

hardware

» next business day
» 4 hour same business day
» 4 hour 24X7 same business day
» 6 hour call to repair
» next day exchange
» return service
» pickup & return
» maintenance kit replacement

software

» technical support
» technical support 24X7
» update

start-up & implementation

» education
» installation
» HP Smart Desktop Management Service

premium hardware/software

» support plus
» support plus 24

  •  remote problem diagnosis and support – HP Services works with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.
  • next-day exchange – If the problem cannot be resolved remotely, we replace your failed product with a new or equivalent-to-new product free of major cosmetic defects. Next-day delivery of replacement products is available for calls received before 3:00 pm local time. Your permanent replacement unit will be delivered during the contracted coverage window.

  • standard business hours coverage –Remote telephone support is available 8:00 am-5:00 pm Monday through Friday, excluding holidays. Extended telephone support may be available for selected products.
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