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service highlights- remote problem diagnosis and support – HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.
- repair center services - For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.
- pick-up by HP - An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility.
- return shipment – An HP-authorized courier returns the repaired or replaced equipment to your location. turn around time for this service will be between 5 and 6 business days.
- standard business hours coverage –Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays.
accidental damage protection – This service is only available on limited products and subject to local availability. See the HP Care Pack Price List for supported products. Examples of accidental damage against which you are protected include: liquid spills, drops, falls, collisions, electrical surges, damaged or broken LCD, or any accidental breakage. Your unit may have to be repaired or replaced at an HP- designated location, as not all replacement parts may be available locally.
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