HP Care Pack services

a value-priced repair or replacement solution

service highlights

• remote problem diagnosis and support – HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.

• repair center services - For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.

• Shipment to HP repair centre -  an HP-authorized courier picks up your failed equipment at your site on the next business day for which you have a coverage window and delivers it to the  HP-designated repair facility. Calls must be received before 3:00 pm local time for next business day pick-up. 

• return shipment – An HP-authorized courier returns the repaired or replaced equipment to your location. Turnaround will be two (2), five(5) or seven(7) business days depending on the product type purchased.

• standard business hours coverage – Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays.