HP Proactive 24 Service is an integrated hardware and software support solution that combines efficient problem prevention with responsive technical assistance whenever you need it.
This Care Pack extended warranty service not only improves the effectiveness of technologies across your IT infrastructure. It establishes a collaborative relationship between you and HP that strengthens your IT team and gives you rapid access to our expertise as issues arise.
An assigned HP account manager serves as your primary contact for proactive services and access to our broad base of technical resources. Your account manager works closely with your IT staff to understand your environment and goals, document all the components of your infrastructure, recommend changes to improve performance and stability, and monitor ongoing operations through state-of-the-art remote tools.
When problems occur, your Proactive 24 solution delivers comprehensive assistance around the clock. It offers a 2-hour response time for software issues and a 4-hour onsite response commitment for hardware issue resolution.
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