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HP Care Pack services

Software - storage systems
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HP Care Pack services
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HP Care Pack services for
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HP care pack services available for storage software:


software technical support
Receive comprehensive services and cost-saving updates to help you enhance the performance and availability of software from HP and other leading vendors.  Includes ready access to technical resources, problem analysis and resolution, online access to essential product and support information, escalation management, installation advisory support, coverage during standard business hours, and software updates and licensing.

24x7 software technical support
Extend the coverage for software technical support to 24x7x365.

support plus
Increase the performance and availability of your IT infrastructure with comprehensive, hardware and software services.  Includes telephone software support, 4-hour response onsite hardware support, coverage during extended business hours (8:00 am – 9:00 pm Monday-Friday), escalation management, and electronic support.  Many updates for software and licensing are also included.

support plus 24
Extend the coverage for Support Plus to 24x7x365.

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proactive 24
Access integrated hardware and software support, problem prevention and responsive technical assistance whenever you need it.  Through a collaborative relationship with HP, you strengthen your IT team and gain rapid access to our expertise.  An assigned account manager works closely with your IT staff to understand and document your environment and goals, recommend changes to improve performance and stability, and monitor ongoing operations. 

critical service
Leverage comprehensive support solutions designed for businesses running enterprise applications in mission critical environments that can’t tolerate downtime.  HP Critical Services provides the right combination of proactive and reactive services to maximize availability and performance across all technologies in your IT infrastructure. 


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