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HP services  >  HP Care Pack services  >  Printing

HP Care Pack services

Multifunction/all-in-one - printing
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HP Care Pack services

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HP Care Pack services for

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HP Care Pack Information

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HP care pack services available for multifunction/all-in-one products:


next business day hardware support
Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware and selected multivendor equipment.  Includes remote problem diagnosis and support, next business day onsite response, coverage window options ranging from standard business hours to 24x7x365, and escalation management for specialized expertise.

installation
Minimize disruption of your IT and business operations as your new HP hardware or software product is installed smoothly and efficiently. Includes pre-installation planning, installation of your product or technology by a highly trained service delivery specialist, post-installation testing and diagnostics, and orientation for your people.

next day exchange hardware support
Replace failed hardware units quickly and conveniently with HP Services’ reliable next-day exchange service.  Includes remote problem diagnosis and support, next-day exchange of your failed product with a new or equivalent-to-new product, and coverage during standard business hours.

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return service
Take advantage of quality return-to-HP services with remote telephone support and offsite repair at an HP-designated repair center.  A choice of service levels gives you flexible shipment options.  Includes remote problem diagnosis and support, repair center services, return shipment, and coverage during standard business hours.


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