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- remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
- onsite hardware support - For critical issues that cannot be resolved remotely, an HP-certified customer engineer is sent to your site to return your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
- 6-hour repair time commitment: HP commits to correcting hardware malfunctions in less than 6 hours from your initial call to the HP Response Center; available up to 80 kilometers (50 miles) from a primary HP support office
- round-the-clock coverage - Service is available 24x7x365.
- upfront server audit - After you purchase and register your HP Care Pack, HP Services collects key system configuration information and inventories covered equipment to streamline troubleshooting and repair of any future server hardware problems.
- escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.
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