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- remote problem diagnosis and support – HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.
- repair center services - For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.
- pick-up by hp - An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility.
- return shipment – An HP-authorized courier returns the repaired or replaced equipment to your location. turn around time for this service will be between 5 and 6 business days.
- standard business hours coverage –Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays.
accidental damage protection – Examples of accidental damage against which you are protected include: liquid spills, drops, falls, collisions, electrical surges, damaged or broken LCD, or any accidental breakage. Your unit may have to be repaired or replaced at an HP- designated location, as not all replacement parts may be available locally.
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