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- remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
- 4-hour onsite response 24x7x365 - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged. Service is available around-the-clock every day, including all holidays. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
- escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.
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