HP Care Pack services

Software technical support

HP Care Pack services

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rapid problem resolution - plus cost-saving software updates

HP Software Technical Support provides comprehensive services and cost-saving updates to help you enhance the performance and availability of software from HP and other leading vendors.

Available standard business hours on standard business days, this convenient HP Care Pack service gives your IT team direct access to HP IT Response Centers. Experienced Response Center engineers provide trustworthy advice on issues such as software features and use, problem diagnosis and resolution, and software defect identification. Any member of your IT staff can electronically access essential product and support information.

In addition, HP Software Technical Support brings you software updates at substantial subscription savings. This includes new versions of HP and selected third-party software products, patches, and documentation, as well as licensing to use and copy these versions.

Choose Software Technical Support when you need to:

improve the productivity of system managers and operators
improve system performance and reduce downtime due to software defects
expedite problem resolution through expert-level technical resources
enjoy consistent service coverage across geographically dispersed sites
update HP and selected third-party software at a predictable cost
take advantage of subscription savings on software updates
keep your license compliancy up-to-date

hardware
	»	next business day
	»	4 hour same business day
	»	4 hour 24X7 same business day
	»	6 hour call to repair
	»	next day exchange
	»	return service
	»	pickup & return
	»	maintenance kit replacement
software
	»	technical support
	»	technical support 24X7
	»	update
start-up & implementation
	»	education
	»	installation
premium hardware/software
	»	critical service
	»	support plus
	»	support plus 24
	»	proactive 24

service highlights

ready access to technical resources - Connect with HP Response Center engineers via telephone, electronic communication, or FAX for assistance in resolving software implementation or operations problems.
problem analysis and resolution - HP Services provides corrective support to resolve identifiable and reproducible software product problems, and to help you identify problems that are difficult to reproduce. You can also receive assistance in trouble-shooting problems and setting configuration parameters.
software features and operational support - HP provides information on the latest product features and known problems and solutions, plus operational advice and assistance.
escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.
installation advisory - Advisory support is available for help with installation and updating of standalone applications or products installed in a network environment.
9x5 coverage - Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays.
software updates and licensing - Complete HP and selected third-party software product and documentation updates are available to your system manager. You receive a license to use and copy software product updates to all systems covered by the original software license.
electronic software information - Access HP's electronic support facility for software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more.

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HP Care Pack services