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HP ProCurve Networking
HP ProCurve Networking  >  Services

HP ProCurve Networking - HP Care Pack Services

4-hour 24x7 same business day hardware support
 

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HP ProCurve Networking




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Responsive service coverage available whenever you need it.

Increase ProCurve Networking equipment availability and productivity with round-the-clock onsite and remote support.

Choose 4-Hour 24x7 Same Day Hardware Support when you need to:

  • Extend your ProCurve Networking hardware warranty coverage with prompt, anytime service
  • Obtain easy-to-buy, easy-to-use onsite services
  • Improve performance and uptime
  • Increase the return on your ProCurve Networking investment
  • Enjoy consistent service coverage across geographically dispersed sites

Service highlights
  • Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
  • 4-hour onsite response 24x7x365 - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged. Service is available around-the-clock every day, including all holidays. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

Hardware support

» Next business day
» 4-hour same day
» 4-hour 24x7 same day
» 6-hour call-to-repair

Software support

» 24x7 technical support

Premium hardware & software services

» Support plus
» Support plus 24
» Proactive 24

Deployment services

» Installation
» Installation & Startup

HP Parts direct

» Quality ProCurve replacement parts
  • Travel zones - All response times apply only if your site is located within 100 miles (160 km) of your primary HP Support Responsible Office. Travel to sites located within 200 miles (320 km) of your primary HP Support Responsible Office is provided at no additional charge. If your site is more than 200 miles (320 km) from the primary HP Support Responsible Office, you will be charged for travel based on the distance to your location.

    Travel zones and charges may vary in some geographic locations.

    Response times to sites located more than 100 miles (160 km) from a primary HP Support Responsible Office will have the following modified response times for extended travel:
Distance from HP support office Response time 4h Response time next day
101-200 miles (161-320 km)
8 hours
1 additional coverage day
201-300 miles (321-480 km)
Established at time of order subject to resource availability
2 additional coverage days
Beyond 300 miles (480 km)
Established at time of order and subject to resource availability
Established at time of order and subject to resource availability

  • Coverage window options
  • Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.

Please contact HP for availability and pricing On every page at the bottom
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