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All day, every day problem resolution - plus cost-saving software updates. HP 24x7 Software Technical Support provides comprehensive round-the-clock services and cost-saving updates to help you enhance the performance and availability of ProCurve software. This convenient HP Care Pack service gives your IT team direct access to HP Networking Response Centers. Experienced Response Center engineers provide trustworthy advice on issues such as software features and use, problem diagnosis and resolution, and software defect identification. Any member of your IT staff can electronically access essential product and support information. Choose 24x7 Software Technical Support when you need to:
- Improve the productivity of system managers and operators
- Improve system performance and reduce downtime due to software defects
- Expedite problem resolution through expert-level technical resources available whenever you need them
- Enjoy consistent service coverage across geographically dispersed sites
- Update HP and selected third-party software at a predictable cost
Service highlights |
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- 24x7x365 access to technical resources - Connect with HP Response Center engineers via telephone, electronic communication, or FAX for assistance in resolving software implementation or operations problems. Service is available around the clock every day, including all holidays.
- Problem analysis and resolution - HP Services provides corrective support to resolve identifiable and reproducible software product problems, and to help you identify problems that are difficult to reproduce. You can also receive assistance in trouble-shooting problems and setting configuration parameters.
- Software features and operational support - HP provides information on the latest product features and known problems and solutions, plus operational advice and assistance.
- Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.
- Electronic software information - Access HP's electronic support facility for software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more.
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| Please contact HP for availability and pricing On every page at the bottom |
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