NOTE: This form is used to collect required data at the request of an
HP Support Engineer for an open support call.  Do NOT use it to open a 
new call.  If you need to open a new call, please see the information 
at http://www.hp.com/go/hpprocurve and select "technical support", then 
"support services".

        HP ProCurve Series 400wl and 500wl Access Points - Required Data


Product Number: ___AP 420 (J8130A [US])   ___AP 420 (J8131A [non-US])  
                ___AP 520 (J8133A)
		___AP 530 (J8986A [US])   ___AP 530 (J8987A [non-US]) 
		

Firmware Version: _____________     ROM Version: _____________

To get Firmware and ROM versions from the series 400wl and 500wl 
access points:

   i) From a console connection or TELNET session, use the following 
      CLI commands: 

     AP 420: 
             show version [*ENTER*], the Firmware & Boot versions are displayed

     AP 520:
             show system [*ENTER*], the Firmware & Boot versions are displayed under 
             "Sysdescr"

     AP 530:
             show version [*ENTER*], the Firmware & Boot versions are displayed


   ii) From a web-browser interface:
       (Send HP Support your Syslog output if configured.)
 
    AP 420: 
             Identity tab -> Firmware & Boot versions are displayed


     AP 520:
             Commands -> Retrieve File tab -> Firmware & Boot versions are displayed


     AP 530:
             Home page -> Firmware Version is displayed on screen


Precise problem statement: __________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

What symptoms lead you to believe that the access point (AP) is not 
operating correctly? ________________________________________________

_____________________________________________________________________

_____________________________________________________________________

Total number of APs affected? _______________________________________

Did the problem begin at installation? ______________________________

How long has the AP been in operation? ______________________________

What changes in the AP configuration occurred prior to the problem 
episode? ____________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

What changes in network topology/conditions occurred prior to the 
problem episode? ____________________________________________________

_____________________________________________________________________

How often does the problem occur? ___________________________________

What is the current workaround, if any? _____________________________

_____________________________________________________________________

What troubleshooting steps have you performed to isolate the problem
to this AP? _________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

If you have network management (e.g. ProCurve Manager) that can 
monitor the device, what is the network management product and what 
pertinent information does it report?  ______________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

Password(s).
Current Telnet, Console, and/or HTTP Password(s): ___________________

_____________________________________________________________________

WPA.
Current WPA Shared Key:
______________________________________________________________________

______________________________________________________________________
(Hexadecimal - Enter 64 digits)
(Alphanumeric - Enter between 8 and 63 characters)

WEP.
Is WEP Active?     Y / N 
If so, which key is being used?: _____________________________________

WEP Key 1: ___________________________________________________________

WEP Key 2: ___________________________________________________________

WEP Key 3: ___________________________________________________________

WEP Key 4: ___________________________________________________________

  
Please attach the following information:

1. Network topology map: 
   a) All IP addresses and subnet masks of devices that are relevant 
      to the problem.
   b) Physical locations denoting distances between Access Points.

2. TECHNICAL SUPPORT DATA:  
   This output will help HP gather valuable information about your Access Point. 
   The data should be captured while the problem is occurring.


   a) From a console connection or TELNET session, use the following 
      CLI commands: 

     AP 420: 
             copy config tftp text [*ENTER*]
             (at “Filename:” prompt) syscfg [*ENTER*]
             (at “TFTP Server IP:” prompt) <TFTP server's IP addr> [*ENTER*]
             and capture/log the output

     AP 520:
             upload < TFTP server's IP addr > <filename> config [*ENTER*] and 
             capture/log the output

     AP 530:
             copy TFTP startup-config <TFTP server's IP addr> <filename> <username 
             only if the server requires a user login>  [*ENTER*] and capture/log 
             the output


   b) From a web-browser interface:
       (Send HP Support your Syslog output if configured.)
 
     AP 420: 
             Status -> Event Logs -> Screenshot or Copy & Paste of Event Logs


     AP 520:
             Status -> Screenshot or Copy & Paste of System Alarms Screen


     AP 530:
             Device Information -> Event Log -> Screenshot or Copy & Paste Event Log Screen


Case ID ___________________________________________________

HP Support Engineer name __________________________________

Customer Name _____________________________________________

Customer's Company Name ___________________________________

Customer Phone # __________________ Fax # _________________

Customer Email Address ____________________________________


Reminder: Include attachments 1-2 from above!!!

                                                             Nov 06