NOTE: This form is used to collect required data at the request of an
HP Support Engineer for an open support call.  Do NOT use it to open a 
new call.  If you need to open a new call, please see the information 
at http://www.hp.com/go/hpprocurve and select "technical support", then 
"support services".


      HP Procurve Series 8100 Routing Switches - Required Data


Product Number: ___8108fl (J8727A)
                ___8116fl (J8728A)       
               


Firmware revision: _____________________
To get Firmware version from the Series 8100 Switches,
use the "show version" CLI command. 
 
Boot ROM version: ___________________________ 
To get Boot ROM version from the Series 8100 Switches, 
use the "show flash" CLI command.  


Precise problem statement: __________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

What symptoms lead you to believe that the switch is not operating 
correctly? __________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

Total number of switches affected? __________________________________

Did the problem begin at installation? ______________________________

How long has the switch been in operation? __________________________

What changes were made to the switch configuration prior to the 
problem episode? ____________________________________________________

_____________________________________________________________________

What changes were made to the network topology/conditions prior to the 
problem episode? ____________________________________________________

_____________________________________________________________________

How often does the problem occur? ___________________________________

What is the current workaround, if any? _____________________________

_____________________________________________________________________

What troubleshooting steps have you performed to isolate the problem
to this switch? _____________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

If you have network management (e.g. ProCurve Manager) that can 
monitor the device, what is the network management product and what 
pertinent information does it report?  _____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________


Please attach the following information:

1. Network topology map: 
   a) All IP addresses and subnet masks of devices that are relevant 
      to the problem.
   b) All relevant IPX network numbers and encapsulation types (frame
      types) configured that are relevant to the problem
   c) Any other networking protocols like AppleTalk, etc.
   d) Port mapping of connected network devices.
   e) Port mapping of connected clients/servers relevant to the 
      problem.

2. TECHNICAL SUPPORT DATA:  This output will help HP gather valuable
   information about your routing switch. The data should be captured 
   while the problem is occurring.  (Capture/log the output from your
   terminal application.)

   i) From a console connection or TELNET session, use the following 
      CLI command: 

          show tech [*ENTER*]

   ii) From a console connection or TELNET session, use the following 
      CLI command: 

          show ip route [*ENTER*]

   iii) From a console connection or TELNET session, use the following 
      CLI command: 

          show flash [*ENTER*]

   iv) From a console connection or TELNET session, use the following 
      CLI command: 

          show stat [*ENTER*]

       (Multiple 'show stat' commands may be required to obtain statistics 
        while the problem is occurring.) 


Call ID ___________________________________________________

HP Support Engineer name __________________________________

Customer Name _____________________________________________

Customer's Company Name ___________________________________

Customer Phone # __________________ Fax # _________________

Customer Email Address ____________________________________


Reminder: Include attachments 1-2 from above!!!

                                                             Nov 06