NOTE: This form is used to collect required data at the request of an
HP Support Engineer for an open support call.  Do NOT use it to open a 
new call.  If you need to open a new call, please see the information 
at http://www.hp.com/go/hpprocurve and select "technical support", then 
"support services".


        ProCurve Network Management – PCM Required Data
                         

Product Number: ___ProCurve Manager Plus 2.1 100-device limited version (J8778A)  
                ___ProCurve Manager Plus 2.1 unlimited license (J9009A)
		___ProCurve Manager Plus 2.1 100-device upgrade (J8991A)
		___ProCurve Manager Plus 2.1 upgrade to unlimited license (J8779A) 


To collect software and plug-in versions for ProCurve Network Manager:

   i) From the Network Management Home screen, click on the Help pull 
      down menu and select About ProCurve Manager. The software versions 
      will be displayed.

PCM Software version __________________

PCM Auto Update version _______________

PCM plug-ins:

Identiy Driven Manager (IDM) version _____________________

Mobility Manager (MM) version ____________________________


To collect information about the server’s OS, hardware, processes and 
     services running, etc. perform the following steps:

     a) In Windows XP: Start > Run > msinfo32.exe
        Highlight "System Summary"
        Click File, save, save as type .nfo

     b) In Windows 2000: Right-click My Computer
        Choose Manage, highlight "System Information" Action 
        Save As “System Information File”


OS platform ___________________________

Processor speed _______________________

Amout of (pysical) RAM ____________MB__

Amount of swap space ______________MB__

Browser platform: IE Version _________________

                  "Others" Version ___________

Precise problem statement _____________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________


Did the problem begin at installation? ________________________________


How often does the problem occur? _____________________________________


If problem did not begin at installation, what changes were made to
one or more of the following:


  PCM configuration: __________________________________________________

  IDM (Identity Driven Manager) configuration: ________________________

  MM (Mobility Manager) configuration: ________________________________


  Platform configuration: _____________________________________________

  Please attach the following information:

  1. Collect information about the server’s OS, hardware, processes and 
     services running, etc. by following these steps:

     a) In Windows XP: Start > Run > msinfo32.exe
        Highlight "System Summary"
        Click File, save, save as type .nfo

     b) In Windows 2000: Right-click My Computer
        Choose Manage, highlight "System Information" Action 
        Save As “System Information File”

  2. Collect and zip the “log” files from both the PCM server and client 
     directories

     a) The default path to these files on the server is c:\program files\
        hewlett-packard\PNM\server\logs. Please zip and save as serverlog.

     b) The path to these files on the client is c:\program files\
        hewlett-packard\PNM\client\logs. Please zip and save as clientlog.

  3. You may be asked to zip and send a copy of your entire PCM database, 
     located here: 

     C:\Program Files\Hewlett-Packard\PNM\server\mysql\data\ 
     If that becomes necessary, the technical support team will need your 
     PCM administrator password in order to access the data. They may also 
     send you an FTP site address on which to copy the file, since it may 
     be too large to e-mail.



Case ID _____________________________________________


HP Support engineer name_____________________________


Customer name _______________________________________


Customer's company name _____________________________


Customer phone # ____________________________________

           Fax # ____________________________________

Customer email ______________________________________


Reminder: Include attachments 1-3 from above!!!


                                   Dec 06