NOTE: This form is used to collect required data at the request of an
HP Support Engineer for an open support call.  Do NOT use it to open a 
new call.  If you need to open a new call, please see the information 
at http://www.procurve.com and select "Contact ProCurve." 


      HP Procurve Series 7000 Secure Routers - Required Data


Product Number: ___7102dl (J8752A) ___7203dl (J8753A)


Firmware revision: _____________________
To get Firmware version from the Series 7000 Secure Routers,
use the "show version" CLI command. 
 
Boot ROM version: ___________________________ 
To get Boot ROM version from the Series 7000 Secure Routers, 
use the "show flash" or "show cflash" CLI command.  


Precise problem statement: __________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

What symptoms lead you to believe that the secure router is not operating 
correctly? __________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

Total number of secure routers affected? ____________________________

Did the problem begin at installation? ______________________________

How long has the secure router been in operation? ___________________

What changes were made to the secure router configuration prior to the 
problem episode? ____________________________________________________

_____________________________________________________________________

What changes were made to the network topology/conditions prior to the 
problem episode? ____________________________________________________

_____________________________________________________________________

How often does the problem occur? ___________________________________

What is the current workaround, if any? _____________________________

_____________________________________________________________________

What troubleshooting steps have you performed to isolate the problem
to this secure router? ______________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

If you have network management (e.g. ProCurve Manager) that can 
monitor the device, what is the network management product and what 
pertinent information does it report?

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________


Please attach the following information:

1. Network topology map: 
   a) All IP addresses and subnet masks of devices that are relevant 
      to the problem.
   b) Port mapping of all connected devices.

2. TECHNICAL SUPPORT DATA:  This output will help HP gather valuable
   information about your secure router. The data should be captured 
   while the problem is occurring.  (Capture/log the output from your
   terminal application.)

   From a console connection or TELNET session, use the following 
   CLI commands: 

	show version
	show flash
	show cflash
	show run verbose
	show interface
	show bridge
	show spanning-tree
	show ip interfaces
	show connections
	show ip protocols
	show ip traffic
	show ip route
	show ip access-list
	show event-history
	show output-startup
	show process cpu
	show buffers
	show buffer users
	show memory heap
	show tcp info
	show debug
	show arp
	show atm pvc
	show backup interfaces
	show dialin interfaces
	show frame-relay lmi
	show frame-relay pvc
	show ip bgp
	show ip bgp neighbor
	show ip bgp summary
	show ip mroute
	show ip ospf
	show ip ospf data
	show ip ospf interface
	show ip ospf neighbor
	show ip ospf summary

If VPN is being used, please include the following commands:

	show crypto ike sa
	show crypto ip sa

If the Firewall is being used, please include the following 
commands:

	show ip policy-session
	show ip traffic
	show ip access-lists

Call ID ___________________________________________________

HP Support Engineer name __________________________________

Customer Name _____________________________________________

Customer's Company Name ___________________________________

Customer Phone # __________________ Fax # _________________

Customer Email Address ____________________________________


Reminder: Include attachments 1-2 from above!!!

                                                             March 2005