NOTE: This form is used to collect required data at the request of an
HP Support Engineer for an open support call.  Do NOT use it to open a 
new call.  If you need to open a new call, please see the information 
at http://www.hp.com/go/hpprocurve and select "technical support", then 
"support services".


      HP Procurve 12M/24M 10/100 managed Hubs - Required Data
	
	  
Product Number: __12M (J3288A)  __24M (J3289A)

Download version: ____________________________________

ROM version: _________________________________________
(At the command prompt, execute the Identify command)
	

Attach ALL of the following information:

1. Network map showing device(s) involved and network numbers.

2. List of all software configuration changes you have made. (e.g. 
   IP address, port speed, Bridge Disable, etc.)
   
3. All statistics available on the product.  The statistics must
   span, in time, the problem episode.

4. Browse.  You can capture the browse version of the configuration
   as follows.  From the web browser interface, select 'Diagnostics',
   then 'Configuration Report' then perform any of the following:

  i) click on the configuration report to select it, then do
     File->Save As; or
  ii) click on the configuration report to select it, then do
      File->SaveFrame As; or 
  iii) Do Edit->Copy and Paste into another application such as
       MS-Word; or

  by starting a terminal emulator screen capture, or logging to a 
  file, and then typing "browse" from the hub prompt.

  
Precise problem statement: __________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

What data leads you to believe that the hub is not operating 
correctly? __________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

Describe the LEDs' activity during the problem episodes.  Please be
very specific.  _____________________________________________________

_____________________________________________________________________

_____________________________________________________________________

If this is a performance, link, or connectivity problem, please
review the 10/100 Hub FAQ, "Is 10/100Mbps auto-negotiation the sam
as Plug-n-Play?" at www.hp.com/go/hpprocurve.  Then report the Current
Mode (see the Port Status screen) for all of the hub ports and of all
of the hub's attached devices. ______________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

Did the problem begin at installation? ______________________________

How long has the hub been in operation? _____________________________

What changes in network conditions/configuration occurred? __________

_____________________________________________________________________

How often does the problem occur? ___________________________________

What is the current workaround, if any? _____________________________

_____________________________________________________________________

When you followed the procedures described in the manual's  
Troubleshooting chapter, what were the results?  ____________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________
 (All HP hubs have a Troubleshooting section in the Installation,
  User's or Reference Manual)

What troubleshooting have you done beyond the steps described in the
manuals, and what were the results? _________________________________

_____________________________________________________________________

_____________________________________________________________________

If you have network management (e.g. Toptools) that can monitor the 
device, what is the product and what information does it report? 

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________



Call ID _____________________________________________________________

HP Support engineer name ____________________________________________


Customer name _______________________________________________________

Customer's company name _____________________________________________

Customer phone # ______________________ Fax # _______________________

Customer email ______________________________________________________


Reminder: Include attachments 1-4 from above!!!

                                                            12 Oct 00