NOTE: This form is used to collect required data at the request of an
HP Support Engineer for an open support call.  Do NOT use it to open a 
new call.  If you need to open a new call, please see the information 
at http://www.hp.com/go/hpprocurve and select "technical support", then 
"warranty information and assistance".

     HP Procurve Series 2300 and 2500 Switches - Required Data

Product Number: __2312 (J4817A)  __2512 (J4812A)
                __2324 (J4818A)  __2524 (J4813A)

Firmware revision: _____________________
 
ROM version: ___________________________ (Series 2500 Switches only)
To get Firmware and ROM versions from the Series 2500 Switches, use 
the "show system" CLI command.  To get the Firmware version from 
the Series 2300 Switches use the "show version" CLI command.


Precise problem statement: __________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

What symptoms lead you to believe that the switch is not operating 
correctly? __________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

Total number of switches affected? __________________________________

Did the problem begin at installation? ______________________________

How long has the switch been in operation? __________________________

Describe any unusual LED activity during the problem episodes.  
Please be very specific.  (Series 2300 switches only.) _____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

What changes were made to the switch configuration prior to the 
problem episode? (Series 2500 switches only)________________________

_____________________________________________________________________

What changes were made to the network topology/conditions prior to the 
problem episode? ____________________________________________________

_____________________________________________________________________

How often does the problem occur? ___________________________________

What is the current workaround, if any? _____________________________

_____________________________________________________________________

What troubleshooting steps have you performed to isolate the problem
to this switch? _____________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

If you have network management (e.g. ProCurve Manager) that can 
monitor the device, what is the network management product and what 
pertinent information does it report?  (Series 2500 Switches only.) _____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________


Attach the following information:

1. Network topology map: 
   a) All IP addresses and subnet masks of devices that are relevant 
      to the problem.
   b) Port mapping of connected network devices.
   c) Port mapping of connected clients/servers relevant to the 
      problem.

2. TECHNICAL SUPPORT DATA:  This output will help HP gather valuable
   information about your switch. The data should be captured while
   the problem is occurring.  (Series 2500 Switches only)

   i) From a console connection or TELNET session, use the following 
      CLI command: 

          show tech [*ENTER*]

      and capture/log the output; or

   ii) You will need a TFTP server.  Use the following CLI command:

       copy command 'show tech' tftp <TFTP server's IP addr> <filename> [*ENTER*]

3. CRASH LOG:  You will need a TFTP server to get this binary file. Use the 
   following CLI command:  (Series 2500 Switches only):

       copy crash-log tftp <TFTP server's IP addr> <filename> [*ENTER*]


Please review the configuration examples on the web at:
www.hp.com/go/hpprocurve
 -> technical support
    -> configuration examples
       -> HP Procurve Switch 2512 and 2524


Call ID _____________________________________________________________

HP Support engineer name ____________________________________________

Customer name _______________________________________________________

Customer's company name _____________________________________________

Customer phone # ______________________ Fax # _______________________

Customer email ______________________________________________________


Reminder: Include attachments 1-3 from above!!!

                                                             Nov 06