NOTE: This form is used to collect required data at the request of an
HP Support Engineer for an open support call.  Do NOT use it to open a 
new call.  If you need to open a new call, please see the information 
at http://www.hp.com/go/hpprocurve and select "technical support", then 
"support services".

               HP Procurve Series 2700 Switches - Required Data

                   Product Number: ___ 2724 (J4897A)
                                   ___ 2708 (J4898A)


Precise problem statement: __________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

What symptoms lead you to believe that the switch is not operating 
correctly? __________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

Total number of switches affected? __________________________________

Did the problem begin at installation? ______________________________

How long has the switch been in operation? __________________________

Describe any unusual LED activity during the problem episodes.  
Please be very specific.  ___________________________________________

_____________________________________________________________________

_____________________________________________________________________

What changes were made to the network topology/conditions prior to the 
problem episode? ____________________________________________________

_____________________________________________________________________

How often does the problem occur? ___________________________________

What is the current workaround, if any? _____________________________

_____________________________________________________________________

What troubleshooting steps have you performed to isolate the problem
to this switch? _____________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________


Please attach the following information:

1. Network topology map: 
   a) Port mapping of connected network devices.
   b) Port mapping of connected clients/servers relevant to the 
      problem.


Call ID ___________________________________________________

HP Support Engineer name __________________________________

Customer Name _____________________________________________

Customer's Company Name ___________________________________

Customer Phone # __________________ Fax # _________________

Customer Email Address ____________________________________


Reminder: Include attachment 1 from above!!!

                                                             Feb 04