NOTE: This form is used to collect required data at the request of an
HP Support Engineer for an open support call.  Do NOT use it to open a 
new call.  If you need to open a new call, please see the information 
at http://www.hp.com/go/hpprocurve and select "technical support", then 
"warranty information and assistance".


	HP ProCurve Series 5300xl Switch ACM (J8162A) - Required Data
 *This form should be completed in addition to the ProCurve 700wl form


Switch Product: ___5304XL (J4850A)     ___5348XL (J4849A or J4849B)
                ___5308XL (J4819A)     ___5372XL (J4848A or J4848B)
						   ___5304xl-32G (J8166A)
						   ___5308xl-48G (J8167A)

Software/firmware revision (module AND switch): _____________________
 
ROM version (switch only): ___________________________ 
To get software and ROM versions from the Series 5300xl Switches, use the "show system" or "show flash" CLI command. To view the software version information from the access control module, connect to the access control server’s web interface, Status > Equipment Status > Access Controller tab > and record the “Installed Software” and “Alternate Software” versions. 


Precise problem statement: __________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

What symptoms lead you to believe that the switch/module is not operating 
correctly? __________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

Did the problem begin at installation? ______________________________

How long has the module been in operation? __________________________

What changes were made to the switch or security configuration prior to the 
problem episode? ____________________________________________________

_____________________________________________________________________

What changes were made to the network topology/conditions prior to the 
problem episode? ____________________________________________________

_____________________________________________________________________

How often does the problem occur? ___________________________________

What is the current workaround, if any? _____________________________

_____________________________________________________________________

What troubleshooting steps have you performed to isolate the problem? _____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

If you have network management (e.g. ProCurve Manager) that can 
monitor the device, what is the network management product and what 
pertinent information does it report?  _____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________


Please attach the following information:

1. Network topology map: 
   a) All IP addresses and subnet masks of devices that are relevant 
      to the problem.
   b) Port mapping of connected network devices.
   c) Port mapping of connected clients/servers relevant to the 
      problem.

2. SWITCH TECHNICAL SUPPORT DATA:  This output will help HP gather valuable
   information about your switch. The data should be captured while
   the problem is occurring.  

   a) From a console connection or TELNET session, use the following 
      CLI command: 

          show tech all [*ENTER*] and capture/log the output; or

   b) You will need a TFTP server.  Use the following CLI command:

        copy command 'show tech all' tftp <TFTP server's IP addr> <filename> [*ENTER*]

3. MODULE TECHNICAL SUPPORT DATA (from the module’s CLI): 
a) Collect and save the output from a “show ip” command.
b) Collect and save the output from a “show status” command.
c) Collect and save the output from a “show vlans” command.



Call ID ___________________________________________________

HP Support Engineer name __________________________________

Customer Name _____________________________________________

Customer's Company Name ___________________________________

Customer Phone # __________________ Fax # _________________

Customer Email Address ____________________________________


Reminder: Include attachments from steps 1-3 above!!!

                                                             Nov 06