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HP ProCurve Networking
HP ProCurve Networking  >  Technical support  >  Warranty information

HP ProCurve Networking warranty information

For products purchased on or after April 1, 1998
 

»

HP ProCurve Networking




Începutul conţinutului
» Warranty overview
» Warranty terms and conditions
» Warranty upgrades and extensions
» How to get warranty service
» Warranty coverage for purchases on or after 4/1/98
» Warranty coverage for purchaces before 4/1/98
ProCurve Lifetime Warranty

Warranty overview

ProCurve Networking by HP products set the standards for quality and reliability. Our products and solutions are also backed by the best warranty in the industry.

  • Lifetime warranty (for as long as you own the product) on ProCurve products♦
  • Coverage for the entire product including fans and power supplies
  • Advance replacement for the entire warranty period at no additional cost
  • Next-business-day delivery of a replacement unit for the entire warranty period (available in many locations around the world)

♦  For as long as you own the product, with next-business-day advance replacement (available in most countries). The following hardware products and their related family modules have a one-year warranty with extensions available: The ProCurve Routing Switch 9300m Series, ProCurve Routing Switch 9408sl Series, ProCurve Switch 8100fl Series, ProCurve Access Control Server 745wl, and the ProCurve Network Access Controller 800. Standalone software may have a different warranty duration. For details, refer to the ProCurve Software License, Warranty, and Support booklet at: www.procurve.eu/warranty

Warranty terms and conditions

» Software License, warranty and support booklet (pdf: 4.29 MB)
» Previous booklets

Warranty upgrades and extensions

» ProCurve services overview
» HP Contractual Support services

How to get warranty service

If you need warranty service for one of the ProCurve networking products listed below, please contact your local ProCurve Competency Center.

When you call, please have the following information available:

  • Product number (for example, HP J4904A)
  • Serial number (for example, serial number US402YZ0A1)
  • Complete description of the product failure
  • Proof of purchase of your product

ProCurve products' warranty coverage for purchases on or after 4/1/98

» ProCurve Secure Routers
» Routing Switches and Switches
» Switch modules
» Transceivers, Mini-GBICs, and XENPAKs
» ProCurve Interconnect Fabric Switches and Modules
» Wireless Edge Services
» Wireless access points
» Wireless Antenna
» Secure access
» Standalone software
» Hubs
» Hub modules
» Other products
» Return to top

ProCurve Secure RoutersWarranty coverage
J9026A ProCurve SR 7100/7200 IPSec VPN Base Module Lifetime
J9011A ProCurve SR dl Wide 8xSerial Module Lifetime
J9010A ProCurve SR dl 2-Port ISDN BRI U Module Lifetime
J8759A ProCurve SR dl 1-Port ADSL2+ Annex B Module Lifetime
J8758A ProCurve VPN Client 100 User License 90 days (additional coverage)
J8753A ProCurve Secure Router 7203dl Lifetime
J8752A ProCurve Secure Router 7102dl Lifetime
J8750A ProCurve VPN Client Unlimited License 90 days (additional coverage)
J8471A ProCurve SR 7100/7200 IPSec VPN Module Lifetime
J8463A ProCurve SR dl Wide 8xT1/E1 Module Lifetime
J8462A ProCurve SR dl Analog Modem Backup Module Lifetime
J8461A ProCurve SR dl 1-Port ISDN BRI S/T Backup Module Lifetime
J8460A ProCurve SR dl 1-Port ISDN BRI U Backup Module Lifetime
J8459A ProCurve SR dl 1-Port ADSL2+ Annex A Module Lifetime
J8458A ProCurve SR dl 1-Port Serial Module Lifetime
J8457A ProCurve SR dl 2-Port ISDN BRI S/T Module Lifetime
J8456A ProCurve SR dl 2xE1 Module Lifetime
J8455A ProCurve SR dl 1xE1 + G.703 Module Lifetime
J8454A ProCurve SR dl 1xE1 Module Lifetime
J8453A ProCurve SR dl 2xT1 Module Lifetime
J8452A ProCurve SR dl 1xT1 + DSX-1 Module Lifetime
J8451A ProCurve SR dl 1xT1 Module Lifetime
Routing Switches and SwitchesWarranty coverage
J9280A ProCurve Switch 2510G-48 Lifetime
J9279A ProCurve Switch 2510G-24 Lifetime
J9089A ProCurve Switch 2610-48-PWR Lifetime
J9088A ProCurve Switch 2610-48 Lifetime
J9087A ProCurve Switch 2610-24-PWR Lifetime
J9086A ProCurve Switch 2610-24/12PWR Lifetime
J9085A ProCurve Switch 2610-24 Lifetime
J9080A ProCurve Switch 1700-24 Lifetime
J9079A ProCurve Switch 1700-8 Lifetime
J9078A ProCurve Switch 1400-24G Lifetime
J9077A ProCurve Switch 1400-8G Lifetime
J9064A ProCurve Switch 4204vl-48GS Lifetime
J9050A ProCurve Switch 2900-48G Lifetime
J9049A ProCurve Switch 2900-24G Lifetime
J9030A ProCurve Switch 4208vl-72GS Lifetime
J9029A ProCurve Switch 1800-8G Lifetime
J9028A/B ProCurve Switch 1800-24G Lifetime
J9022A ProCurve Switch 2810-48G Lifetime
J9021A ProCurve Switch 2810-24G Lifetime
J9020A ProCurve Switch 2510-48 Lifetime
J9019A ProCurve Switch 2510-24 Lifetime
J8994A ProCurve Switch 5400zl Premium License Lifetime
J8993A ProCurve Switch 3500yl Premium License Lifetime
J8992A ProCurve Switch 6200yl-24G-mGBIC Lifetime
J8775A ProCurve Switch 4208vl-96 Lifetime
J8774A ProCurve Switch 4208vl-64G Lifetime
J8773A ProCurve Switch 4208vl Lifetime
J8772A ProCurve Switch 4202vl-72 Lifetime
J8771A ProCurve Switch 4202vl-48G Lifetime
J8770A ProCurve Switch 4204vl Lifetime
J8762A ProCurve 2600-8-PWR with Gigabit Uplink Lifetime
J8715A ProCurve Switch 8212zl Base System Lifetime
J8700A ProCurve Switch 5412zl-96G Intelligent Edge Lifetime
J8699A ProCurve Switch 5406zl-48G Intelligent Edge Lifetime
J8698A ProCurve Switch 5412zl Intelligent Edge Lifetime
J8697A ProCurve Switch 5406zl Intelligent Edge Lifetime
J8693A ProCurve Switch 3500yl-48G-PWR Intelligent Edge Lifetime
J8692A ProCurve Switch 3500yl-24G-PWR Intelligent Edge Lifetime
J8680A ProCurve Routing Switch 9408sl 1 year
(additional coverage)
J8474A ProCurve Switch 6410cl-6XG Lifetime
J8433A ProCurve Switch 6400cl-6XG Lifetime
J8167A ProCurve Switch 5308xl-48G Lifetime
J8166A ProCurve Switch 5304xl-32G Lifetime
J8165A ProCurve Switch 2650-PWR Lifetime
J8164A ProCurve Switch 2626-PWR Lifetime
J8152A ProCurve Switch 4160gl Lifetime
J8151A ProCurve Switch 4140gl Lifetime
J4906A ProCurve Switch 3400cl-48G Lifetime
J4905A ProCurve Switch 3400cl-24G Lifetime
J4904A ProCurve Switch 2848 Lifetime
J4903A ProCurve Switch 2824 Lifetime
J4902A ProCurve Switch 6108 Lifetime
J4900A/J4900B/J4900C ProCurve Switch 2626 Lifetime
J4899A/J4899B ProCurve Switch 2650 Lifetime
J4898A ProCurve Switch 2708 Lifetime
J4897A ProCurve Switch 2724 Lifetime
J4888A ProCurve Switch 4148gl Lifetime
J4887A ProCurve Switch 4104gl Lifetime
J4886A ProCurve Switch 4108gl (Europe only) Office Bundle Promotion Lifetime
J4874A ProCurve Routing Switch 9315m 1 year
(additional coverage)
J4868A ProCurve Switch 2124 Lifetime
J4865A ProCurve Switch 4108gl Lifetime
J4861A ProCurve Switch 4108gl Bundle Lifetime
J4850A ProCurve Switch 5304xl Lifetime
J4849A/J4849B ProCurve Switch 5348xl Lifetime
J4848A/J4848B ProCurve Switch 5372xl Lifetime
J4841A ProCurve Switch 6208m-SX 1 year
(additional coverage)
J4840A ProCurve Routing Switch 6308m-SX 1 year
(additional coverage)
J4819A ProCurve Switch 5308xl Lifetime
J4818A ProCurve Switch 2324 Lifetime
J4817A ProCurve Switch 2312 Lifetime
J4813A ProCurve Switch 2524 Lifetime
J4812A ProCurve Switch 2512 Lifetime
J4139A ProCurve Routing Switch 9304m 1 year
(additional coverage)
J4138A ProCurve Routing Switch 9308m 1 year
(additional coverage)
J4122A ProCurve Switch 2400m Lifetime
J4121A ProCurve Switch 4000m Lifetime
J4120A ProCurve Switch 1600m Lifetime
J4110A ProCurve Switch 8000m Lifetime
J4097A/J4097B/J4097C ProCurve Switch 408 Lifetime
J4095A ProCurve Switch 2224 Lifetime
J4093A ProCurve Switch 2424m Lifetime
J3299A ProCurve Switch 224m Lifetime
J3298A ProCurve Switch 212m Lifetime
J3245A HP AdvanceStack Switch 800t Lifetime
J3177A HP AdvanceStack Switch 224 Lifetime
J3175A HP AdvanceStack Switch 208 Lifetime
J3100B HP AdvanceStack Switch 2000 Lifetime
Switch ModulesWarranty coverage
J9095A ProCurve Switch 8200zl System Support Module Lifetime
J9093A ProCurve Switch 8200zl Fabric Module Lifetime
J9092A ProCurve Switch 8200zl Management Module Lifetime
J9091A ProCurve Switch 8212zl Chassis/Fan Tray Lifetime
J9033A ProCurve Switch vl 20-Port Gig-T 4-Port SFP Module Lifetime
J8988A ProCurve Switch xl 1-Port 10-GbE X2 Module Lifetime
J8776A ProCurve Switch vl 4-Port Mini-GBIC Module Lifetime
J8768A ProCurve Switch vl 24-Port Gig-T Module Lifetime
J8766A ProCurve Switch vl 1-Port 10-GbE X2 Module Lifetime
J8765A ProCurve Switch vl 24-Port 10/100-TX Module Lifetime
J8764A ProCurve Switch vl 16-Port Gig-T Module Lifetime
J8763A ProCurve Switch vl 12-Port 100-FX MTRJ Module Lifetime
J8708A ProCurve Switch 5400zl 4-Port 10-GbE CX4 Module Lifetime
J8707A ProCurve Switch 5400zl 4-Port 10-GbE X2 Module Lifetime
J8706A ProCurve Switch 5400zl 24-Port Mini-GBIC Module Lifetime
J8705A ProCurve Switch 5400zl 20-Port 10/100/1000 + 4-Port Mini-GBIC Module Lifetime
J8702A ProCurve Switch 5400zl 24-Port 10/100/1000 PoE Module Lifetime
J8694A ProCurve Switch yl 10-GbE 2-Port CX4 and 2-Port X2 Module Lifetime
J8688A ProCurve 9400sl 60-Port 10/100/1000-T Module 1 year
(additional coverage)
J8685A ProCurve 9400sl 40-Port 10/100/1000-T Module 1 year
(additional coverage)
J8684A ProCurve 9400sl 40-Port Mini-GBIC Module 1 year
(additional coverage)
J8682A ProCurve 9400sl 4-Port 10-GbE Module 1 year
(additional coverage)
J8681A ProCurve 9400sl Redundant Management Module 1 year
(additional coverage)
J8435A ProCurve Switch cl 10-GbE Media Flex Module Lifetime
J8434A ProCurve Switch cl 10-GbE CX4 Copper Module Lifetime
J8178A ProCurve 9300 EP 24-Port 100Base-FX Module 1 year
(additional coverage)
J8174A ProCurve 9300 2-Port 10-GbE Module 1 year
(additional coverage)
J8162A ProCurve Switch xl Access Controller Module Lifetime
J8161A ProCurve Switch xl 24-Port 10/100-TX PoE Module Lifetime
J4908A ProCurve Switch gl 20-Port 10/100/1000 Module Lifetime
J4907A ProCurve Switch xl 16-Port 10/100/1000 Module Lifetime
J4895A ProCurve 9300 EP 16-port 100/1000-T Module 1 year
(additional coverage)
J4894A ProCurve 9300 EP 16-port Mini-GBIC Module 1 year
(additional coverage)
J4893A ProCurve Switch gl 6-Port Mini-GBIC Module Lifetime
J4892A ProCurve Switch gl 12-Port 100-FX MTRJ Module Lifetime
J4891A ProCurve 9300 10 Gb 10 km Module 1 year
(additional coverage)
J4889A/J4889B ProCurve 9300 EP 48-Port 10/100-TX Telco (RJ-21) Module 1 year
(additional coverage)
J4885A ProCurve 9300 EP 8-Port Mini-GBIC Redundant Management Module 1 year
(additional coverage)
J4881A/J4881B ProCurve 9300 EP 48-Port 10/100-TX RJ-45 Module 1 year
(additional coverage)
J4879A ProCurve 9300 T-Flow Redundant Management Module 1 year
(additional coverage)
J4878A/J4878B ProCurve Switch xl 4-Port Mini-GBIC Module Lifetime
J4864A ProCurve Switch gl Transceiver Module Lifetime
J4863A ProCurve Switch gl 6-Port 100/1000-T Module Lifetime
J4862A/J4862B ProCurve Switch gl 24-Port 10/100-TX Module Lifetime
J4857A ProCurve 9300 Mini-GBIC Redundant Management Module 1 year
(additional coverage)
J4856A ProCurve 9300 Mini-GBIC Module 1 year
(additional coverage)
J4852A ProCurve Switch xl 12-Port 100-FX MTRJ Module Lifetime
J4847A ProCurve 9300 Redundant Management Module 1 year
(additional coverage)
J4846A ProCurve 9300 Gigabit-SX Redundant Management Module 1 year
(additional coverage)
J4845A ProCurve 9300 Gigabit-LX Redundant Management Module 1 year
(additional coverage)
J4844A ProCurve 9300 Gigabit-LX Module 1 year
(additional coverage)
J4842A ProCurve 9300 1000Base-T Module 1 year
(additional coverage)
J4821A/J4821B ProCurve Switch xl 4-Port 100/1000-T Module Lifetime
J4820A/J4820B ProCurve Switch xl 24-Port 10/100-TX Module Lifetime
J4146A ProCurve 9300 Gigabit LX/SX Mgmt. Module 1 year
(additional coverage)
J4145A ProCurve 9300 Gigabit LX/SX Module 1 year
(additional coverage)
J4144A ProCurve 9300 Gigabit-SX Mgmt. Module 1 year
(additional coverage)
J4143A ProCurve 9300 Gigabit-SX Module 1 year
(additional coverage)
J4142A ProCurve 9300 100Base-FX Module 1 year
(additional coverage)
J4141A ProCurve 9300 10/100 Mgmt. Module 1 year
(additional coverage)
J4140A ProCurve 9300 10/100 Module 1 year
(additional coverage)
J4130A ProCurve Switch 2424m Gig Stack Module Lifetime
J4118A ProCurve Switch 10Base-FL Module Lifetime
J4115A/J4115B ProCurve Switch 100/1000Base-T Module Lifetime
J4114A ProCurve Gigabit-LX Module Lifetime
J4113A ProCurve Switch Gigabit-SX Module Lifetime
J4112A ProCurve Switch 100Base-FX Module Lifetime
J4111A ProCurve Switch 10/100Base-T Module Lifetime
J3246A HP Advancestack Switch 2000 ATM Module Lifetime
J3191A HP 100Base-T Module for Switch 2000 Lifetime
J3178A HP Advancestack Switch 208/224 Mgmt Module Lifetime
J3136A HP Redundant Power Module/Switch 2000 Lifetime
J3109A HP 4 Port 10BaseF Module for Switch 2000 Lifetime
J3108A HP Advancestack Switch 2000 FDDI Module Lifetime
J3103A HP 2 Port 100vg Module for Switch 2000 Lifetime
J3102A HP 4 Port 10Base-T Module / Switch 2000 Lifetime
Transceivers, Mini-GBICs, and XENPAKsWarranty coverage
J9054B ProCurve 100-FX SFP-LC Transceiver Lifetime
J8440A/J8440B ProCurve 10-GbE X2-CX4 Transceiver Lifetime
J8439A ProCurve 10-GbE CX4 Media Converter Lifetime
J8438A ProCurve 10-GbE X2-SC ER Optic Lifetime
J8437A ProCurve 10-GbE X2-SC LR Optic Lifetime
J8436A ProCurve 10-GbE X2-SC SR Optic Lifetime
J8177B ProCurve Gigabit 1000Base-T Mini-GBIC Lifetime
J8176A ProCurve 10-GbE XENPAK ER Optic 1 year
(additional coverage)
J8175A ProCurve 10-GbE XENPAK SR Optic 1 year
(additional coverage)
J8173A ProCurve 10-GbE XENPAK LR Optic 1 year
(additional coverage)
J4860A/J4860B/J4860C ProCurve Gigabit-LH-LC Mini-GBIC Lifetime
J4859A/J4859B/J4859C ProCurve Gigabit-LX-LC Mini-GBIC Lifetime
J4858A/J4858B/J4858C ProCurve Gigabit-SX-LC Mini-GBIC Lifetime
J4853A ProCurve 100-FX SC Transceiver Lifetime
J4834A ProCurve 100/1000-T Transceiver Lifetime
J4132A ProCurve Gigabit-LX Transceiver Lifetime
J4131A/J4131B ProCurve Gigabit-SX Transceiver Lifetime
J4116A ProCurve Switch Gigabit Stacking Kit Lifetime
J3193B HP Advancestack 100Base-FX Xcvr Module Lifetime
J3192C HP Advancestack 100Base-TX UTP Xcvr Module Lifetime
J3028A HP Advancestack 100vg UTP Transceiver Lifetime
J3027A HP Advancestack 100vg Fiber-Optic Transceiver Lifetime
J2609A HP AUI Port Module Lifetime
J2608A HP ThinLAN Transceiver Module Lifetime
J2607A HP Twisted-Pair Transceiver Module Lifetime
J2606A HP Fiber-Optic Transceiver Module Lifetime
28685B HP Ethertwist Transceiver Lifetime
28683A HP Fiber-Optic Transceiver Lifetime
28641B HP ThinLAN Transceiver Lifetime
ProCurve Interconnect Fabric Switches and ModulesWarranty coverage
J8737A ProCurve 8100fl 2-Port X2 10-GbE Redundant Switch Fabric Module 1 year
(additional coverage)
J8736A ProCurve Switch fl 1-Port 10-GbE X2 Interface Module 1 year
(additional coverage)
J8735A ProCurve Switch fl 10-Port Mini-GBIC Interface Module 1 year
(additional coverage)
J8734A ProCurve Switch fl 10-Port 100/1000-T Interface Module 1 year
(additional coverage)
J8733A ProCurve Switch fl 1-Port 10-GbE LR Module 1 year
(additional coverage)
J8732A ProCurve Switch fl Redundant Power Supply 1 year
(additional coverage)
J8731A ProCurve Switch fl Redundant Management Module 1 year
(additional coverage)
J8730A ProCurve 8116fl Redundant Switch Fabric Module 1 year
(additional coverage)
J8729A ProCurve 8108fl Redundant Switch Fabric Module 1 year
(additional coverage)
J8728A ProCurve Switch 8116fl (16-Slot Chassis) 1 year
(additional coverage)
J8727A ProCurve Switch 8108fl (8-Slot Chassis) 1 year
(additional coverage)
J8715A ProCurve Switch 8212zl Lifetime
Wireless Edge ServicesWarranty coverage
J9091A ProCurve Switch 8212zl Chassis, Fan Tray Lifetime
J9053A ProCurve Wireless Services zl 12 RP Lic Lifetime
J9006A ProCurve Radio Port 230 Lifetime
J9005A ProCurve Radio Port 220 Lifetime
J9004A ProCurve Radio Port 210 Lifetime
J9003A ProCurve Redundant Wireless Services xl Module Lifetime
J9002A ProCurve Wireless Services Mod 12 RP Lic Lifetime
J9001A ProCurve Wireless Edge Services xl Module Lifetime
Wireless Access PointsWarranty coverage
J9141A ProCurve Wireless Access Point 10ag WW Lifetime
J9140A ProCurve Wireless Access Point 10ag NA Lifetime
J8987A ProCurve Access Point 530 WW Lifetime
J8986A ProCurve Access Point 530 NA Lifetime
J8150A ProCurve 802.11a Access Point Kit 160wl — Japan Lifetime
J8149A ProCurve 802.11a Access Point Kit 160wl — Europe Lifetime
J8148A ProCurve 802.11a Access Point Kit 160wl — Singapore Lifetime
J8138A ProCurve 802.11a Access Point Kit 160wl — N America + Australia Lifetime
J8137A ProCurve 802.11b AP Card 150wl 14CH Lifetime
J8136A ProCurve 802.11b AP Card 150wl 13CH Lifetime
J8135A ProCurve 802.11b AP Card 150wl 11CH Lifetime
J8133A ProCurve Wireless Access Point 520wl Lifetime
J8131A/J8131B ProCurve Wireless Access Point 420 WW Lifetime
J8130A/J8130B ProCurve Wireless Access Point 420 NA Lifetime

Wireless AntennaWarranty coverage
J9000A ProCurve 14 dBi 5GHz Directional Antenna Lifetime
J8999A ProCurve 7 dBi Dual Band Directional Antenna Lifetime
J8998A ProCurve 6 dBi 5GHz Omnidirectional Antenna Lifetime
J8997A ProCurve 3 dBi Dual Band Diversity Antenna Lifetime
J8996A ProCurve Antenna Lightning Arrester Lifetime
J8448A/J8448B ProCurve 14 dBi Yagi Antenna Lifetime
J8447A ProCurve MC-Card to R-SMA cable Lifetime
J8446A ProCurve 11 dBi Indoor/Outdoor Wide Angle Directional Antenna Lifetime
J8445A ProCurve 6.5 dBi Indoor/Outdoor Directional Diversity Antenna Lifetime
J8444A ProCurve 8 dBi Outdoor Omnidirectional Antenna Lifetime
J8443A ProCurve 7 dBi Indoor/Outdoor Directional Antenna Lifetime
J8442A ProCurve 2 dBi Indoor Omnidirectional Diversity Antenna Lifetime
J8441A ProCurve 5 dBi Indoor/Outdoor Omnidirectional Antenna Lifetime
J8134A ProCurve Range Extender Antenna 100wl Lifetime

Secure AccessWarranty coverage
J9073A ProCurve NAC EI Agent 1yr Maint 5000 clients 1 year (additional coverage)
J9072A ProCurve NAC EI Agent 1yr Maint 1000 clients 1 year (additional coverage)
J9071A ProCurve NAC EI Agent 1yr Maint 250 clients 1 year (additional coverage)
J9070A ProCurve NAC EI Agent 1yr Maint 100 clients 1 year (additional coverage)
J9069A ProCurve NAC EI Agent 5000 clients 1 year (additional coverage)
J9068A ProCurve NAC EI Agent 1000 clients 1 year (additional coverage)
J9067A ProCurve NAC EI Agent 250 clients 1 year (additional coverage)
J9066A ProCurve NAC EI Agent 100 clients 1 year (additional coverage)
J9065A ProCurve Network Access Controller 800 1 year (additional coverage)
J9038A ProCurve Access Control Server 745 wl 1 year (additional coverage)
J8470A HP ProCurve Access Control Client SW 5K 90 days (additional coverage)
J8469A HP ProCurve Access Control Client SW 500 90 days (additional coverage)
J8468A HP ProCurve Access Control Client SW 25K 90 days (