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HP lifecycle solutions and Gartner best practices

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	Gartner best practices

	Studies by Gartner Inc. show that nearly 80 percent of total IT costs occur after the initial purchase - on maintenance, repair, support, and upgrades. With such a large potential for cost overruns, you need to identify, manage, and control these factors that have such a major impact on the TCO.

Identify the areas where your company falls short of industry best practices, implement appropriate solutions, and your business will benefit through:

	•	Revealed costs which enable accurate measurement
	•	Better, more rational decisions
	•	Sharpened forecasting and improved change control
	•	Improved IT cost management, budget controls, and performance
	•	Enhanced productivity and functionality
	•	Higher levels of customer satisfaction
	•	Standard, consistent, and measurable data
	•	Mitigated risks within the IT environment
	•	Greater business value

Gartner best practices

HP uses the following Gartner best practices to help evaluate your IT investment strategy.

Gartner best practice	What it involves	HP lifecycle stage
Automated asset management	Processes include electronic procurement, automated inventory, and centralized data repository for planners, system administrators, and service personnel.	» Plan » Manage » Transition
Automated software distribution	Installing software on client devices without having to physically visit each one.	» Deploy » Manage » Transition
Systems management	Automated event management to proactively and reactively notify system operators of failures, capacity issues, traffic issues, virus attacks, and other events.	» Manage
User state management and restore	Mirroring client systems on a server so they can be restored automatically to the last saved state after system crash.	» Manage
Server-based client image control	The ability of a desktop administrator to create a client-specific configuration of applications, settings, and privileges on a server.	» Deploy » Manage » Transition
Managed PC	A PC that identifies hardware-based abnormal operating and performance conditions and communicates them to personnel who can respond accordingly.	» Manage
Scalability	A technology infrastructure’s ability to logically and physically increase in performance and capacity when required.	» Plan » Deploy » Transition
Business protection	Understanding the mission-critical nature of users and applications and being proactive in proper planning.	» Plan
Service desk	Providing systems to increase the productivity of the service desk, including call and problem management and resolution, supported by a knowledge database.	» Manage
User management	Rules-based logic that allows network or desktop administrators to control user access to applications, settings, network resources, databases and other IT assets.	» Manage
Standardization	Standardizing on a few key vendors, hardware and software platforms	» Plan
End user and IS training	Systems and applications training for end users that matches their job requirements; IS professional training that helps IS staff deliver support and services to users.	» Plan » Deploy

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